arstechnica.com - 11/20/2008
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Based on a customer service survey by a company called Vocal Laboratories, Apple received the top score for call and agent satisfaction among its peer companies. Read More...
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Callers Prefer Apple’s Customer Service Above All Else
MacBlogz - One Stop Apple News —
... The survey does count on a small number of people, as Ars points out only 159 Apple callers were evaluated, and less than 50 callers were asked for ratings for two of the companies. While not a statistically credible survey, Apple’s customer service has always ranked towards the top of the list. ...
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