Apple's Customer Service Kick Dell's Ass, Empirical Evidence Shows [*] (flag)

consumerist.com — Are you a PC or a Mac? If you're enjoying great customer service, chances are you're a Mac, based on some new data released by VocaLabs. They're one of those companies whose job it is to ask you at... [[ This is a content summary only. Visit my website for full links, other content, and more! ]]

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Apple tops customer service satisfaction in computers
MacUser — ... Fortunately, the word seems to be that even with its downs, Apple’s still has the most positively-regarded customer service in the computer industry. You know when you get that robotic voice at the end of a call that asks you how satisfied you are with your experience? Turns out that’s not just for the amusement of making you talk to a robot. The survey from VocaLabs, the company that tracks that data, shows that Apple topped the customer service charts with 60% proclaiming themselves “very satisfied,” in contrast to only 44% of Dell customers and 37% of ...

Apple's customer service gets highest marks among callers
Ars Technica - Infinite Loop — [image] When it comes to customer service satisfaction, Apple can normally be found towards the top of the list. The company seems to be holding on to its spot thanks to a recent survey conducted by a company called Vocal Laboratories (or VocaLabs). As pointed out by the Consumerist, Apple received top marks in several categories when compared to other major computer companies. The last customer service ...

Callers Prefer Apple’s Customer Service Above All Else
MacBlogz - One Stop Apple News — ... As The Consumerist explains, when compared to its competitors, Apple continues to hold on to a top spot based on customer service. Based on VocaLabs information, 60% of Apple customers were “very satisfied” with their service, Dell customers only 44%, Gateway customers only 37% and their was not enough information about Toshiba and HP for them to the relevant to the survey. ...