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External Link: iPhone Scores Highest in Smartphone Survey
jdpower.com - 10/8/2009
External Link: iPhone Scores Highest in Smartphone Survey
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The J.D. Power and Associates research firm found Apple had the highest ranking in a survey that weighted a number of usage factors among both business and personal owners: 811 on a scale of 1,000 for personal use, and 803 for business. The big surprise? LG beat out BlackBerry's RIM for 2nd ...

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Macworld:  iPhone tops J.D. Power smartphone customer satisfaction surveys

Wired: Gadget Lab:  iPhone Grabs Top Rank in Smartphone Satisfaction Survey

iPhone Atlas:  iPhone tops J.D. Power list for consumer and business users

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iPhone tops J.D. Power smartphone customer satisfaction surveys
Macworld — ... If there’s a name associated with customer satisfaction, it’s J.D. Power and Associates. I mean, come on—with a name like J.D. Power , the firm is practically the superhero of customer satisfaction. So the news that the iPhone has maintained its head-of-the-class standings in both the company's consumer and business smartphone satisfaction studies is no small matter. The iPhone ...

iPhone Grabs Top Rank in Smartphone Satisfaction Survey
Wired: Gadget Lab — ... Conducted by JD Power, the survey polled customers worldwide on satisfaction with their smartphones. Customers rated their smartphones based on factors including ease of operation, operating system, features, physical design and battery life. 3,221 smartphone owners, who have used their current smartphone for less than two years, participated in the survey. ...

iPhone tops J.D. Power list for consumer and business users
iPhone Atlas — ... J.D. Power and Associates on Thursday released the results of its 2009 Wireless Consumer Smartphone Customer Satisfaction Study and the 2009 Wireless Business Smartphone Satisfaction Study. It may not surprise you to learn that Apple topped the list for satisfaction among consumers, but the iPhone is also the No. 1 pick among business users, too. ...

iPhone tops J.D. Power list for consumer and business users
CNET News - Apple — ... J.D. Power and Associates on Thursday released the results of its 2009 Wireless Consumer Smartphone Customer Satisfaction Study and the 2009 Wireless Business Smartphone Satisfaction Study. It may not surprise you to learn that Apple topped the ... ...

The JD Power Smartphone Satisfaction Ratings Give Apple a Win, Motorola a Big Lose [Ratings]
Gizmodo — ... everyone else is below. What's not surprising is that Motorola is dead last. Up until their Android Cliq they really didn't have much going for them—and neither did Palm, until their Pre. So our guess is that these ratings will look a little different next year with Palm moving up a slot or two, and Motorola pulling out of the shame spot. Motorola doesn't do too bad on the dumbphone ratings, on the other hand. Also, LG? [JD Power] ...

iPhone Ranks First Again in J.D. Power Survey
TheAppleBlog — ... in a row, Apple’s iPhone is at the top of the global marketing firm’s satisfaction survey for business users of smartphones, and the iPhone also wins among consumers, too. ...

J.D. Power smartphone study ranks iPhone #1 in customer satisfaction
The Unofficial Apple Weblog (TUAW) — ... The company also does customer satisfaction surveys in a number of other industries, and yesterday they released the 2009 Wireless Consumer Smartphone Satisfaction Survey and the 2009 Wireless Business Smartphone Satisfaction Survey. As you might not expect after all of the commenter griping we see about the iPhone, Apple nabbed the number one spot in customer satisfaction in both the consumer and business surveys. ...

J.D. Power: iPhone is No. 1, again
MacBytes.com — ... ) BlackBerry was No. 2 among business users and No. 3, after Apple and LG, among consumers. More broadly, the survey found: The smartphone survey was conducted between January and June 2009 among  3,221 smartphone owners who have used their current mobile phone for less than two years. In a separate survey of 12,595 traditional mobile phone owners, LG was No. 1 Below: the smartphone consumer results. For more on the survey, click here . See also:

ExtraBITS for 12-Oct-09
TidBITS: Mac News for the Rest of Us — ... iPhone Scores Highest in Smartphone Survey -- The J.D. Power and Associates research firm found Apple had the highest ranking in a survey that weighted a number of usage factors among both business and personal owners: 811 on a scale of 1,000 for personal use, and 803 for business. The big surprise? LG beat out BlackBerry's RIM for 2nd place for personal use (776 to 759). Over 3,200 smartphone users were surveyed. (Posted 2009-10-08) ...

Ozzie Misses the Point, says Apps Don’t Matter
TheAppleBlog — ... Wrong. We need look no further than JD Power’s recently published results of a satisfaction survey they conducted of business smartphone customers around the world. Apple came in at number one, RIM finished second. ...

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iPhone Ranks First Again in J.D. Power Survey — MacLifer: The best apple mac computer hardware and software posts from around the web
For the second year in a row, Apple’s iPhone is at the top of the global marketing firm’s satisfaction survey for business users of smartphones, and the iPhone also wins among consumers, too.Based on a thousand-point scale, 1,148 business users were asked to rate smartphones on five ...