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posted by adamengst vote downundo vote up flag

news.cnet.com - 4/18/2009

External Link: Apple Leads in Customer Satisfaction Survey

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Apple recently topped the list of computer companies in a customer satisfaction survey conducted by Forrester Research. The survey, comprising almost 4,600 consumer responses regarding 113 companies in 12 different industries, found that Apple received an overall satisfaction rating of 80 ...

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electronista.com - 4/17/2009

Apple takes wide lead in customer satisfaction

— electronista.com — Forrester today issued a report on customer experience with computers that gave Apple a significant lead over... competitors. The Mac producer received an 80 percent score, or "good," on a combination of ease of use, meeting needs and a pleasurable ... (more) Apple takes wide lead in customer satisfaction

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Comments vote downundo vote up Wired: Gadget Lab found this 4/17/2009found this

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macworld.com - 4/17/2009

Apple leads the way in customer satisfaction

— macworld.com — When Forrester Research released the results of its annual survey on customer satisfaction, says Jim Dalrymple (macworld.com),... “Apple not only topped the list, it blew away the competition.” In fact, Apple “dominated in each category” that the survey ... (more) Apple leads the way in customer satisfaction

Comments vote downundo vote up Infinite Loop found this 4/17/2009found this

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ExtraBITS for 20-Apr-09
TidBITS: Mac News for the Rest of Us — ... Apple Leads in Customer Satisfaction Survey -- CNET reports that Apple recently topped the list of computer companies in a customer satisfaction survey conducted by Forrester Research. The survey, comprising almost 4,600 consumer responses regarding 113 companies in 12 different industries, found that Apple received an overall satisfaction rating of 80 percent. Though Apple may outperform its peers (second-place Gateway scored only 66 percent), it does so in an industry that receives poor ratings overall; according to the survey, PC companies are only slightly better liked ...