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Says J.D. Power: Apple highest in smartphone customer satisfaction
Says J.D. Power: Apple highest in smartphone customer satisfaction
The results are in. And in its 2009 Wireless Consumer Smartphone Customer Satisfaction Study, J.D. Power and Associates reports that “Apple ranks highest among smartphone manufacturers with a score of 791 on a 1,000-point scale, performing particularly well in ease of operation, operating system, features and physical design.”
2009 Wireless Consumer Smartphone and Traditional Mobile Phone Satisfaction
2009 Wireless Consumer Smartphone and Traditional Mobile Phone Satisfaction
jdpower.com — There’s no denying that cell phones—either in traditional handset or feature-rich smartphone form—have, for the vast majority... of Americans, become part of daily life. In many cases, cell phones have replaced traditional landline phones. And while ... (more) 2009 Wireless Consumer Smartphone and Traditional Mobile ...
Smartphone customers say Apple is the best, according to survey
slashgear.com — logojdpa JD Power just released their 2009 Wireless Consumer Smartphone Satisfaction Survey and it seems Apple has... topped the list with their iPhone and iPhone 3G. The survey covered several aspects of the phones including design, operation, operating ... (more) Smartphone customers say Apple is the best, according to ...
iPhone Sweeps JD Power Consumer Smartphone Ratings — Except In Battery Life
iPhone Sweeps JD Power Consumer Smartphone Ratings — Except In Battery Life
techcrunch.com — The latest 2009 JD Power Consumer Smartphone Satisfaction Study numbers are in. And the winner is …... the iPhone. Apple’s device nearly swept every category, with top marks in operating system, features, ease of operation, physical design ... (more) iPhone Sweeps JD Power Consumer Smartphone Ratings — ...
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Apple's iPhone wins second J.D. Power award
CNET News - Apple — ... Apple's iPhone has won another J.D Power award for customer satisfaction among consumers, after taking the business crown last year. J.D. Power and Associates released the results ...

Apple tops J.D. Power's list for smart phone customer satisfaction
Macworld — ... on Thursday ranked Apple number one among manufacturers of smart phones. In its 2009 Wireless Consumer Smartphone Customer Satisfaction Study—Volume 1 , J.D. Power gave Apple 791 points out of 1,000, 40 points ahead of the industry average, and 19 points ahead of LG, Apple closest competitor. Research in Motion, maker of the BlackBerry smart phones, scored 739 points. The study lists the key factors for residential smart phone owners were ease of operation (30 percent), operating system (22 percent), features (21 percent), physical design (18 percent), and battery function (9 ...

iPhone tops JD Power smartphone survey
iPhone Buzz — ... conducted by JD Power & Associates. The 2009 Wireless Consumer Smartphone Satisfaction Survey shows the phone taking the lead in most areas. ...

iPhone tops JD Power smartphone survey
Top iPhone News — ... conducted by JD Power & Associates. The 2009 Wireless Consumer Smartphone Satisfaction Survey shows the phone taking the lead in most areas. ...

JD Power and Associates Ranks iPhone First Among Smartphones in Customer Satisfaction [Surveys]
Gizmodo — ... We should note, of course, that this survey does not include satisfaction with the wireless service provider at all, which we suspect would have brought the iPhone's scores down to Earth. But at the moment, the iPhone seems to be top dog. [JD Power via ...

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